Terms

Terms & Conditions

We appreciate your business and hope you have a positive experience booking with us.
If you have any questions or concerns, please email us at handh@internode.on.net

We/Us/Our/Company/Driver/Operator/Harleys and Hummers, indicates a reference to
our company (Triss Enterprises ABN 73676957351, trading as Hummers and Harleys),

The hirer/you/booking customer is the booking client.

The booking customer is responsible to ensure all passengers are aware of these conditions,
and will be deemed responsible for the conduct of all passengers in the vehicle at all times.
The hirer is also responsible for any damage to exterior, interior and or contents of the vehicle

GENERAL HIRE

General hire, corporate functions, Group events, School Formals and Debutant Balls etc.

BOOKINGS & PAYMENTS

All transactions are done in Australian Dollars All prices include GST
A minimum booking of one hour applies to all bookings unless agreed otherwise by operators
The hirer accepts that when deposit has been paid, that they have accepted all Terms & Conditions.
All tentative dates will be held for 3 days only
To confirm and hold a booking, credit card details must be given. We require credit card details for your booking which are held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any pending additional payment.
Visa and MasterCard Credit card transactions attract:2% surcharge (Amex and Diners not accepted)
Bookings made within 14 days of hire date – full hiring fee is payable and non refundable upon cancellation
Bookings with a hire date more than 14 days in advance – a 30% deposit is required in order to confirm your booking. You do not have a confirmed booking until deposit is received.
Please note that all deposits are non refundable.
The full balance is due and payable 14 days prior to your event
We require credit card details for your booking which are held as security against waiting time, cancellation, no-show and vehicle damage etc. $1 is charged to the credit card and deducted from the final balance payment.
You will be notified of any pending additional charges

CANCELLATIONS

Strictly no refunds of payments if canceled within 14 days of hire date.
No shows and last minute cancellations– full amount paid will be retained by operator
Cancellations made prior to 14 days before hire date, where the vehicle remains un booked for your time, a fee of up to 75% of original booking fee (less deposit retained) may be charged.

HIRE TIMES

All one-hour bookings will allow up to 2 pick-up points that are in close proximity and still get you to your destination in time.. Each extra pick up not advised when booking will attract a $20.00 fee plus overtime if applicable
Extension of booking times on the day will be at driver’s discretion and also dependant on other booking requirements.
Overtime rates are charged at $120 per 15 mins for extended hire beyond the time agreed upon
Excessive waiting time at pick up and any mid way drop off points (15 minutes and more) is NOT included in your price unless it has been specified. Any waiting time will be charged at a rate of $120 per 15 minutes and charged to the credit card whose details are held or is to be paid direct to the Driver at end of travel in cash
Any other changes to the booking day may incur further charges.

WEDDING HIRE

BOOKINGS & PAYMENTS

All transactions are done in Australian Dollars
A minimum booking of three hours applies to all wedding bookings
The hirer accepts that when deposit has been paid, that they have accepted all Terms & Conditions.
All tentative dates will be held for 3 days only
To confirm and hold a booking, credit card details must be given. We require credit card details for your booking which are held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any pending additional payment.
Visa and MasterCard Credit card transactions attract 2% surcharge (Amex and Diners not accepted
Cancellations must be made in writing by letter or email
Bookings made within 42 days (6 weeks) of hire date – full hiring fee is payable and non refundable upon cancellation
Bookings with a hire date more than 42 days (6 weeks) days in advance – a 30% deposit is required in order to confirm your booking. You do not have a confirmed booking until deposit is received.
Please note that all deposits are non refundable.
The full balance is due and payable 42 days prior to your event.
We require credit card details for your booking which are held as security against waiting time, cancellation, no-show and vehicle damage etc. $1 is charged to the credit card and deducted from the final balance payment.
You will be notified of any pending additional charges


CANCELLATIONS

Strictly no refunds of payments if canceled within 42 days of hire date.
No shows and last minute cancellations– full amount paid will be retained by operator
Cancellations made prior to 42 days (6 weeks) before hire date, where the vehicle remains un booked for your time, a fee of up to 75% of original booking fee (less deposit retained) may be charged.

HIRE TIMES

A minimum of 3 hours hire is required
Extension of booking times on the day will be at driver’s discretion and also dependant on other
booking requirements.
Overtime rates are charged at $120 per 15 mins for extended hire beyond the time agreed upon
Excessive waiting time at pick up and any mid way drop off points (15 minutes and more) is NOT included in your price unless it has been specified. Any waiting time will be charged at a rate of $120 per 15 minutes and charged to the credit card whose details are held or is to be paid direct to the Driver at end of travel in cash
Any other changes to the booking day may incur further charges.

GENERAL CONDITIONS

The driver is ultimately in total control of the hire and will communicate with the hirer regarding alterations to the hire or requests from the group
The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations may be removed from the vehicle or prevented from boarding at the driver’s discretion.

The person in charge of the hire (booking customer) will be responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire. Hummers and Harleys reserves the right to charge the hirer for all extra charges, cleaning and damage fees, fines and penalties

Irresponsible behaviour that causes damage to the vehicle or endangers the safety of the other passengers will not be condoned. This includes, but is not restricted to; sitting on the exterior of the vehicle, hanging out of the windows, shouting abuse, rudeness or intolerance with the chauffeur, arguing with the chauffeur, misuse of the equipment, fixtures or consumables in the vehicle and willful damage to the interior generally.  Any such behavior on or off the vehicle at any time of the hire, the driver has the right to terminate the charter immediately and if necessary will call the police immediately

Opening of the emergency hatch in the roof is forbidden. This is used for emergencies only and hefty fines will apply if not adhered to. Such behaviour will or may, at the discretion of the driver, result in immediate termination cancellation of the hire of the hummer vehicle without compensation.

The hirer accepts that the DVD and CD equipment is provided as a courtesy. In the event that the equipment fitted to t vehicle malfunctions prior to or during the hire, Hummer limousines accepts no liability whatsoever and no compensation shall be provided, nor will the company provide a refund

The hirer holds the company, its agents or employees harmless of any liability for any personal or material damages arising from the conduct of his or her party.
The company, its agents or employees shall not be held liable or responsible for any articles left in the vehicle and the hirer specifically indemnifies the company, its agents or employees from any such responsibility

YOUR RIDE

While we make every effort to fulfill our commitment to you, we cannot assume responsibility for circumstances beyond our control, such as traffic, road and weather conditions, illness, vehicle breakdown etc
Pick-up/drop-off needs to be arranged as close as possible to the desired specified location. However, due to the size of the limo, some streets may be too small to navigate. These will need to be identified and arrangements made accordingly.
There may be instances where vehicles are unable to be negotiated over speed humps, through turns, driveways etc, or other instances rendering some locations inaccessible. In this case, we will endeavor to collect/deliver passengers at the closest possible point we can. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary – the driver’s decision will be final and no refund will be paid. Drivers will adhere stringently to all legal road rules at all times.

ALCOHOL & OTHER

Consumption of alcohol is strictly prohibited for persons under the age of 18 as by law in Australia. It is up to the hiring customer to ensure all passengers consuming alcohol are 18 years and over.
The person booking the vehicle takes full responsibility that all alcohol brought into the vehicle for consumption whilst on route is done so by persons over 18 years of age.
The driver reserves the right to refuse to transport persons under the influence of intoxicating liquor or drugs, or who are, or are likely to become objectionable to other persons inside or outside the vehicle

Red Wine is NOT allowed to be consumed in the vehicle at any time

Alcohol provided by us is not allowed to be consumed outside of the vehicle

It is against the law to smoke in a Public Transport Vehicle therefore NO SMOKING is allowed.
Further, smoking or the consumption or use of drugs or any contraband is not permitted in the vehicle at any time.
Failure to comply will result in the termination of hire without refund

DAMAGE SOLING AND LOSS

The hirer will pay Hummers and Harleys for the costs of repairing any accidental or deliberate or malicious damage to the vehicle during the hire period, plus reasonable administrative charges incurred in attending to the repairs
If there is damage to the vehicle which results in the vehicle being unavailable for future hire, then the hirer of the vehicle at the time the damage occurred will be held liable for losses resulting from lost or cancelled bookings, whilst the vehicle is repaired.
If glasses are broken or lost, the hirer will be responsible for the cost of replacement (at $10 per glass).
If equipment provided in the vehicle (including bar utensils, CD’s, DVD’s, LCD TV’s, remote controls) is either lost or damaged, the hirer will be responsible for the cost of repair/replacement.
Any repairs that are required will be correctly and appropriately quoted by a qualified repairer.
Cleaning Fee: An additional cleaning fee will charged in the event of the hirer or any passenger soiling, staining or polluting the vehicle by vomiting, spillage of food or beverages or in any other way including inappropriate, vandalism or irrational behaviour will be charged at a flat rate of $350 (inc GST). (This includes carpet steam clean and washes down inside the vehicle.)

BREAK DOWNS

Hummers and Harleys’ vehicles are maintained at all times. In the unlikely event of breakdown or in the event of a collision, we will do our best to provide a back-up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of the breakdown or collision.

INSURANCES

Our Insurance Policy covers all authorized persons travelling in the vehicle en route (going to) their hired destination.  Passengers assume personal liability when entering and exiting our hummer vehicle. We reserve the right and demand full compensation and payment of any damage caused by the passengers or hiring parties or groups travelling in vehicles.

PRIVACY POLICY

All personal identifiable information collected is treated in the strictest confidence and will not be disclosed in full or in part to anyone other than Hummers and Harleys bookings and operations staff

Upon payment of a deposit you agree to abide by these Terms and Conditions.